Terms & Conditions

Refund/Cancellation policy
When you purchase a course you are entering onto an agreement to attend the course in its entirety. If you cannot attend a session your place is reserved and cannot be sold on, you will lose that session. However if it is possible, arrangements can be made to attend a different day if places are available in that class. 

Under exceptional circumstances and upon proof of a doctors note we may put your course on hold this must be discussed and agreed with Janine. 
All fees and products and services purchased are non-refundable. If a payment plan has been agreed, you will be held accountable in completing the agreed payments at the agreed times.

If you purchase a coaching package (1-1 session) and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your coaching sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.

Your information
When joining our courses or viewing our website we may ask for specific and sometimes sensitive information. Your personal information is an important part of our service. For instance, it lets us provide our services to you, including informing you of any special offers we may be running.

The fact that the law is changing only builds on what we already do today – and that is to give your personal information the respect and security it deserves. We will also make it easier for you to control your preferences on how you would like to be contacted.